I’m not getting the Snapshots email Snapshots weekly summary should be sent to you Sunday evening each week if there is data for that week.  There may be a...

Why can’t I see expected activity in Usage? This could be because: No Data: If there is no activity on your account you wont get a report. Ensure you ha...

Why aren’t I getting Alert notifications? This could be because: Timing: App download notifications can take between 20 and 60 minutes. Notifications...

It doesn’t show the current location of my child’s device This could be because: Switched Off: The device may be switched off No internet: The device...

I can’t see porn or gambling access/blocked in my child’s activity feed If we track your child accessing or being blocked from accessing porn or gambling s...

I don’t agree with the categorisation of a website Categorising the internet is an ever evolving job and sometimes sites get the wrong category.  If you se...