Insights

Troubleshooting: Snapshots
I’m not getting the Snapshots email Snapshots weekly summary should be sent to you Sunday evening each week if there is data for that week.  There may be a...
Mon, 20 Jan, 2020 at 3:27 PM
Troubleshooting: Usage
Why can’t I see expected activity in Usage? This could be because: No Data: If there is no activity on your account you wont get a report. Ensure you ha...
Mon, 20 Jan, 2020 at 6:54 PM
Troubleshooting: Behavioural alerts & red flags
Why aren’t I getting Alert notifications? This could be because: Timing: App download notifications can take between 20 and 60 minutes. Notifications...
Tue, 21 Jan, 2020 at 10:38 AM
Troubleshooting: Location
It doesn’t show the current location of my child’s device This could be because: Switched Off: The device may be switched off No internet: The device...
Tue, 21 Jan, 2020 at 1:20 PM
Troubleshooting: User Activity
I can’t see porn or gambling access/blocked in my child’s activity feed If we track your child accessing or being blocked from accessing porn or gambling s...
Thu, 23 Jan, 2020 at 7:14 AM
Troubleshooting: Website check
I don’t agree with the categorisation of a website Categorising the internet is an ever evolving job and sometimes sites get the wrong category.  If you se...
Wed, 29 Jan, 2020 at 6:55 AM