Controls

Troubleshooting: Content filtering
My child can’t access an app that they should be able to access If your child tells you that their internet isn’t working or that they can’t access an app ...
Tue, 7 Jan, 2020 at 9:17 AM
Troubleshooting: App & In App Purchases
I can’t see the app store on my child’s device If App installs are not permitted through the Internet filter & rules for your child’s Age Profile then ...
Wed, 8 Jan, 2020 at 1:00 PM
Device not being Filtered
Device not being Filtered Currently, there are no internet restrictions from Family Zone for this device. My device should be filtered by a Home Zone B...
Thu, 18 Oct, 2018 at 1:29 PM
Troubleshooting: Cyber Expert Profiles
My child’s Age Profile didn’t automatically update Age profiles and the associated internet rules should update on the night of your child’s birthday assum...
Mon, 6 Jan, 2020 at 1:43 PM
Troubleshooting: SafeSearch
My child can access inappropriate search results and images If your child is able to view inappropriate search results and images there may be an issue wit...
Tue, 7 Jan, 2020 at 9:35 AM
Troubleshooting: YouTube Restrictions
My child is able to see restricted content on YouTube If YouTube Restrictions are enabled your child shouldn’t be able to view any restricted or unrated co...
Tue, 7 Jan, 2020 at 9:51 AM
Troubleshooting: Device restrictions
My child is unable to use their device’s camera If your child is unable to use their iOS (Apple) or Android device’s camera it may be because the permissio...
Wed, 8 Jan, 2020 at 10:27 AM
Troubleshooting: Alerts & Consequences
I’m not getting the alert emails Actions to resolve Check the users activity feed to see what actions might have triggered alert emails recently Chec...
Mon, 13 Jan, 2020 at 1:55 PM
Troubleshooting: Websites
I’ve entered custom apps and it’s not working Most likely you’ve entered a site that is already controlled by us. For example, if you wish to control Faceb...
Wed, 15 Jan, 2020 at 4:06 PM