Consumer How Tos

How to: approve an access (Quick Time Change) request
To approve an access (Quick Time Change) request via your online account: Sign into your online account  Click on To to Identify the relevant To Do...
Tue, 9 Jun, 2020 at 11:54 AM
How to: change device owner
To change the owner of a device via your online account: Sign in to your online account  Click on Settings in the left hand menu Click on Devices ...
Tue, 9 Jun, 2020 at 11:57 AM
How to: change a parent’s details
To change a parents details via your online account: Sign in to your online account  Click on your name in the top right of the screen Click My Acc...
Tue, 9 Jun, 2020 at 12:00 PM
How to: remove a guest user
To remove a guest user via your online account: Sign in to your online account  Click on Guests under Users Click on the user you want to remove fr...
Mon, 6 Jan, 2020 at 3:45 PM
How to: reset internet filtering rules
To reset Internet Filtering Rules via your online account: Sign in to your online account  Click on the user whose Internet Filtering Rules you want t...
Fri, 19 Jun, 2020 at 5:18 PM
How to: manage Safe Search
To manage SafeSearch via your online account: Sign in to your online account  Click on the user whose Internet Filtering Rules you want to manage C...
Fri, 19 Jun, 2020 at 4:56 PM
How to: manage device features
To manage device restrictions via your online account: Sign in to your online account  Click on the user whose Internet Filtering Rules you want to ma...
Fri, 19 Jun, 2020 at 5:03 PM
How to: check device restrictions
To check device restrictions on an Android or iOS (Apple) device: Open the Family Zone App  Click What’s Blocked How can I check what should be b...
Mon, 22 Jun, 2020 at 4:44 PM
How to: manage alert emails
To manage alerts emails via your online account: Sign in to your online account  Click on the user whose Internet Filtering Rules you want to manage ...
Mon, 22 Jun, 2020 at 4:46 PM
How to: cancel the hide apps consequence
To cancel the hide apps consequence via your online account: Sign in to your online account  Click on the user who has had the consequence applied ...
Mon, 13 Jan, 2020 at 4:37 PM