Consumer How Tos

How to: change management of a user
To change the management of a user so that the filtering policy of the correct residence is being applied: Log into your online account Select the rel...
Tue, 5 Nov, 2019 at 6:25 PM
How to: change a user's details
To change a users details through your online account: Log into your online account Click on the user you want to update Click Account in the user ...
Tue, 9 Jun, 2020 at 10:02 AM
How to: add a new user
To add a new user via your online account Log into your online account Click on Add user + Fill in the users details First Name Surname Da...
Tue, 9 Jun, 2020 at 10:20 AM
How to: add a parent
To add a new user via your online account: Log into your online account Click on Add user + Fill in the users details First Name Surname D...
Tue, 9 Jun, 2020 at 10:23 AM
How to: remove parent access
To remove parent access via your online account: Log into your online account Click on the user whose access you want to remove Click on Account ...
Tue, 9 Jun, 2020 at 1:48 PM
How to: remove a user
To remove a user via your online account: Log into your online account Click on the user who you want to remove Click on Account Click REMOVE FR...
Tue, 9 Jun, 2020 at 10:26 AM
How to: manage tracking for users
To manage tracking for a user: Log into your online account Select the user you want to manage tracking for Click Settings Under Tracking and Re...
Tue, 9 Jun, 2020 at 10:27 AM
How to: manage weekly reports
To manage receiving weekly reports through your online account: Log into your online account Click Settings Click Family Zone Toggle the Receive...
Tue, 9 Jun, 2020 at 10:30 AM
How to: update your PIN or password
To update your PIN or password through your online account: Log into your online account Click on your name in the top right of the screen Click on...
Tue, 9 Jun, 2020 at 10:32 AM
How to: reset a forgotten password
To reset a forgotten password via the online portal: Browse to the online account login page Click on the Forgot password link under the sign in butto...
Tue, 9 Jun, 2020 at 10:41 AM