Consumer How Tos

How to: check who owns a device
To check who owns a device via the Family Zone app installed on a parent’s device: Open the Family Zone app on the parent’s device Click on Settings  ...
Tue, 9 Jun, 2020 at 9:43 AM
How to: perform a Quick Time Change
To perform a Quick Time Change in the Family Zone app installed on a parent’s device: Open the Family Zone app installed on a parent’s device Click on...
Tue, 9 Jun, 2020 at 9:47 AM
How to: check usage for a user
To check internet usage for a user: Log into your online account or open the Family Zone app installed on a parent's device Click on Insights  ...
Tue, 9 Jun, 2020 at 9:50 AM
How to: invite a parent to share filtering
The person you intend to share with must have an account with us. Once they do, obtain their account email address and then follow these instructions. Si...
Tue, 5 Nov, 2019 at 5:48 PM
How to: accept a shared parenting request
To accept a shared parenting request: Log into your online account Click on To do Click on the Shared Parenting Invitation tile Click Accept ...
Tue, 9 Jun, 2020 at 9:52 AM
How to: cancel a shared parenting request
To cancel a shared parenting request: Sign in to your online account Select the relevant User Go to Settings Go to Shared Parenting Click Can...
Tue, 5 Nov, 2019 at 5:55 PM
How to: resend a shared parenting request
To resend a shared parenting request: Sign in to your online account Select the relevant User Go to Settings Go to Shared Parenting Click Res...
Tue, 5 Nov, 2019 at 5:58 PM
How to: cancel a shared parenting arrangement
To cancel a shared parenting arrangement: Sign in to your online account Select the relevant User Go to Settings Go to Shared Parenting Selec...
Tue, 5 Nov, 2019 at 6:02 PM
How to: change primary parent
To change the primary parent of a user: Sign in to your online account Select the relevant User Go to Settings Go to Shared Parenting Click c...
Tue, 5 Nov, 2019 at 6:07 PM
How to: accept change primary parent invitation
To accept the change primary parent invitation: Log into your online account Click on To do Click on the Change primary parent invitation tile C...
Tue, 5 Nov, 2019 at 6:10 PM