Consumer How Tos

How to: cancel your subscription
To cancel your subscription via your online account: Sign into your online account Click on your name in the top right of the screen Click My servi...
Fri, 19 Jun, 2020 at 3:38 PM
How to: cancel your subscription through the Family Zone app installed on a parent's device
To cancel your subscription via the Family Zone app installed on a parent's device: Open the Family Zone app installed on a parent's device ...
Mon, 5 Oct, 2020 at 1:14 PM
How to: purchase a subscription through the Family Zone app installed on a parent’s device
To purchase a Premium subscription through the Family Zone app installed on a parent’s device: Open the Family Zone app installed on a parent's devi...
Fri, 19 Jun, 2020 at 3:48 PM
How to: run laptop diagnostics
To run the diagnostics page on a Windows or Mac machine: Click on the Mobile Zone icon in the tray bar Click on the cog in the top right of the Mobile...
Tue, 24 Mar, 2020 at 5:24 PM
How to: submit laptop diagnostics
To run the diagnostics page on a Windows or Mac machine: Click on the Mobile Zone icon in the tray bar Click on the cog in the top right of the Mobile...
Tue, 24 Mar, 2020 at 5:29 PM
How to: reinstate Mobile Zone on a Windows computer
To reinstate Mobile Zone on a Windows computer complete the following on the device you want Mobile Zone on: Open a browser (Chrome or Edge) on the devic...
Tue, 12 May, 2020 at 4:39 PM
How to: reinstate device management on an Android
To reinstate device management on a child’s android device: Open the Family Zone app on your child’s device Tap on the red banner at the top of the sc...
Mon, 29 Jun, 2020 at 3:08 PM
How to: powerwash a Chromebook
To powerwash a Chromebook: Click on the clock in the bottom right corner Click Sign out  Press and hold the Ctrl + Alt + Shift & R keys Sele...
Thu, 17 Sep, 2020 at 6:19 PM
How to: set up a Safe Chromebook
To set up a Safe Chromebook: Powerwash the device Click Let’s go on the Welcome! screen Select your WiFi network from the list  Type your passwo...
Thu, 17 Sep, 2020 at 6:25 PM
How to: stop managing a Chromebook
To stop managing a Chromebook: Open the Family Zone app installed on your iOS (Apple) or Android mobile device Click on the user who the Chromebook be...
Thu, 17 Sep, 2020 at 6:26 PM