Family

Troubleshooting: Calendars & Routines
My child’s routine is changing at the wrong times. Routine changes are completed based on the timezone set for the user in your online account.  If you’ve ...
Tue, 5 Nov, 2019 at 9:09 PM
Troubleshooting: Devices & Device Sharing
My device won’t return to its original owner The device should be loaned to the temporary owner for 60 minutes if completed without an access request or fo...
Tue, 5 Nov, 2019 at 9:21 PM
Troubleshooting: Access Requests
I am not receiving Access Requests email notifications All users on an account with parental access should receive email notifications when users request a...
Tue, 5 Nov, 2019 at 9:30 PM
Troubleshooting: Shared Parenting
Troubleshooting: Shared Parenting
Tue, 5 Nov, 2019 at 8:20 AM
Troubleshooting: School Community
I’ve opted out of School Community and my child’s calendar is all rest days. This sometimes occurs if you have opted out of School Community and your child...
Tue, 5 Nov, 2019 at 9:46 PM
Troubleshooting: Users & Parent Access
There are changes on my account that I didn’t make Changes can be made to your account by anyone who has either the PIN number or password of a parent user...
Tue, 5 Nov, 2019 at 9:53 PM
Troubleshooting: Privacy Settings
There are changes on my account that I didn’t make Changes can be made to your account by anyone who has either the PIN number or password of a parent user...
Tue, 5 Nov, 2019 at 9:58 PM
Troubleshooting: To dos
I have an email but there is no To do in my account To dos can be closed by any parent on the account or the system if we detect that the issue is resolved...
Tue, 5 Nov, 2019 at 10:03 PM
Troubleshooting: Quick Time Changes
Troubleshooting: Quick Time Changes
Tue, 5 Nov, 2019 at 8:48 AM
Troubleshooting Guide: Safe WiFi
Troubleshooting Guide: Safe WiFi
Tue, 5 Nov, 2019 at 8:52 AM