My child’s routine is changing at the wrong times. Routine changes are completed based on the timezone set for the user in your online account.  If you’ve ...

My device won’t return to its original owner The device should be loaned to the temporary owner for 60 minutes if completed without an access request or fo...

I am not receiving Access Requests email notifications All users on an account with parental access should receive email notifications when users request a...

I’ve sent an invite to another parent but they are not getting it When you invite another user to become a shared parent of a user in your account they sho...

I’ve opted out of School Community and my child’s calendar is all rest days. This sometimes occurs if you have opted out of School Community and your child...

There are changes on my account that I didn’t make Changes can be made to your account by anyone who has either the PIN number or password of a parent user...

There are changes on my account that I didn’t make Changes can be made to your account by anyone who has either the PIN number or password of a parent user...

I have an email but there is no To do in my account To dos can be closed by any parent on the account or the system if we detect that the issue is resolved...

I’ve completed a Quick Time Change but it doesn’t appear to have changed on the device Quick Time Changes can take between 30 seconds and 2 minutes to beco...

My child is unable to use their device on the school network If set up properly Mobile Zone should disable when your child connects to the school network s...