Family Zone allows customers who have the iOS (Apple) Family Zone app installed on a parent’s device to purchase a Premium subscription through the Apple App Store. The Apple App Store Premium subscriptions entitle you to the same protection for 3 children and up to 6 devices as if you’d purchased directly from Family Zone.
How can I get an Apple App Store Subscription?
You can purchase a subscription through the Family Zone app installed on a parent's device in the settings.
TIP: Read our help guide to find out How to: purchase a subscription through the Family Zone app installed on a parent's device.
What subscriptions can I purchase through the app?
You can purchase a Monthly or annual subscription through the app.
How do I cancel my Apple App Store Subscription?
You can cancel your subscription through the Family Zone app installed on a parent's device in the settings.
TIP: Read our help guide to find out How to: cancel your subscription through the Family Zone app installed on a parent's device.
What do I need to purchase a subscription through the Family Zone app installed on a parent's device?
An active iTunes account.
Does an Apple Subscription get me the same features as a subscription directly through Family Zone?
Yes.
Who do I call if I need support for my Family Zone service?
Contact our support team if you need help with your Family Zone services.
Do I need to renew my Apple App Store Subscription every year?
No, your subscription will automatically renew every year
Can I transfer my Apple App Store Subscription to another Apple user?
No.
My Apple App Store Subscription renewed before I had a chance to cancel it, can I get a refund?
You will need to contact Apple.
What regions can I purchase a subscription through the Family Zone app installed on a parent's device?
From any region where the Family Zone app is available including; Australia, New Zealand, USA, Malaysia. Simply search Family Zone in your App store.
How can I buy a Family Zone box as they don’t show in the subscriptions section of the app?
Contact our support team and they will advise how to purchase the Family Zone box.
Can I get a subscription through Google Play?
You can purchase a subscription through the Family Zone app installed on a parent's device in the settings.
Feature Availability
Apple App Store Subscriptions are available for customers with Insights subscriptions or a free trial.