Family Zone allows customers who have the iOS (Apple) Family Zone app installed on a parent’s device to purchase a Premium subscription through the Apple App Store.  The Apple App Store Premium subscriptions entitle you to the same protection for 3 children and up to 6 devices as if you’d purchased directly from Family Zone.

How can I get an Apple App Store Subscription?

You can purchase a subscription through the Family Zone app installed on a parent's device in the settings.

TIP: Read our help guide to find out How to: purchase a subscription through the Family Zone app installed on a parent's device.

What subscriptions can I purchase through the app?

You can purchase a 12 month subscription entitling you to protect 3 children and up to 6 devices covered by a Family Zone protection app and a Family Zone Box.

How do I cancel my Apple App Store Subscription?

You can cancel your subscription through the Family Zone app installed on a parent's device in the settings.

TIP: Read our help guide to find out How to: cancel your subscription through the Family Zone app installed on a parent's device.

What do I need to purchase a subscription through the Family Zone app installed on a parent's device?

An active iTunes account.

Does an Apple Subscription get me the same features as a subscription directly through Family Zone?

Yes.

Who do I call if I need support for my Family Zone service?

Contact our support team if you need help with your Family Zone services.

Do I need to renew my Apple App Store Subscription every year?

No, your subscription will automatically renew every year

Can I transfer my Apple App Store Subscription to another Apple user?

No.

My Apple App Store Subscription renewed before I had a chance to cancel it, can I get a refund?

You will need to contact Apple.

What regions can I purchase a subscription through the Family Zone app installed on a parent's device?

From any region where the Family Zone app  is available including; Australia, New Zealand, USA, Malaysia.  Simply search Family Zone in your App store.

How can I buy a Family Zone box or FZ ONE as they don’t show in the subscriptions section of the app?

Contact our support team and they will advise how to purchase the Family Zone box or FZ ONE.

Can I get a subscription through Google Play?

No, but watch this space.

Can I purchase additional device entitlements (Add ons)  via the App store?

No, add ons are only available for customers purchasing directly through Family Zone.

Feature Availability

Apple App Store Subscriptions are available for customers with Insights subscriptions or a free trial.