Family Zone allows customers who have the iOS (Apple) Family Zone app installed on a parent’s device to purchase a Premium subscription through the Apple App Store.  The Apple App Store Premium subscriptions entitle you to the same protection for 3 children and up to 6 devices as if you’d purchased directly from Family Zone.

How can I get an Apple App Store Subscription?

You can purchase a subscription through the Family Zone app installed on a parent's device in the settings.

TIP: Read our help guide to find out How to: purchase a subscription through the Family Zone app installed on a parent's device.

What subscriptions can I purchase through the app?

You can purchase a Monthly or annual subscription through the app.

How do I cancel my Apple App Store Subscription?

You can cancel your subscription through the Family Zone app installed on a parent's device in the settings.

TIP: Read our help guide to find out How to: cancel your subscription through the Family Zone app installed on a parent's device.

What do I need to purchase a subscription through the Family Zone app installed on a parent's device?

An active iTunes account.

Does an Apple Subscription get me the same features as a subscription directly through Family Zone?

Yes.

Who do I call if I need support for my Family Zone service?

Contact our support team if you need help with your Family Zone services.

Do I need to renew my Apple App Store Subscription every year?

No, your subscription will automatically renew every year

Can I transfer my Apple App Store Subscription to another Apple user?

No.

My Apple App Store Subscription renewed before I had a chance to cancel it, can I get a refund?

You will need to contact Apple.

What regions can I purchase a subscription through the Family Zone app installed on a parent's device?

From any region where the Family Zone app is available including; Australia, New Zealand, USA, Malaysia.  Simply search Family Zone in your App store.

How can I buy a Family Zone box as they don’t show in the subscriptions section of the app?

Contact our support team and they will advise how to purchase the Family Zone box.

Can I get a subscription through Google Play?

You can purchase a subscription through the Family Zone app installed on a parent's device in the settings.

Feature Availability

Apple App Store Subscriptions are available for customers with Insights subscriptions or a free trial.