To cancel your subscription via the Family Zone app installed on a parent's device:

  1. Open the Family Zone app installed on a parent's device

  2. Click on Settings

  3. Click on Manage subscription Family Zone Premium

  4. Click Cancel Subscription

  5. Click Confirm on the Confirm Cancellation pop up

  6. Click Done in the top right

  7. Click Family Zone in the top left to return to the Family Zone app installed on a parent's device

Does cancelling my subscription cancel any Family Zone services that are active on my account?

No, cancelling your subscription only stops it from automatically renewing.  As you’ve already purchased the 12 months subscription your account will stay active until it expires.  

TIP: Read our help guide to find out How to: remove devices from your account.

Can I cancel my Apple App Store Subscription via my online Family Zone account?

No, it can only be cancelled via the Family Zone app installed on the parent’s device that is attached to the iTunes account that the subscription was charged to.

Why can’t I cancel my subscription through Family Zone installed on a parent’s device?

Only subscriptions purchased through the Family Zone app can be cancelled through the Family Zone app, you’ll need to log into your online account to cancel any other subscriptions.

TIP: Read our help guide to find out How to: cancel your subscription.

Can I just convert to FREE Insights?

No, once you have an Apple App Store Subscription you have to wait for the subscription to expire to downgrade to Insights.

What is Insights?

Insights is our free service that allows you to monitor your child’s internet usage.

TIP: Read our Subscriptions feature guide for more information in Insights.

How long does it take for my subscription to be cancelled?

Your subscription will be cancelled when .

Can I activate my subscription again?

Yes, you can activate your subscription to any of our current offers in the subscription page.