I don’t agree with the categorisation of a website

Categorising the internet is an ever evolving job and sometimes sites get the wrong category.  If you see a site that you believe to be in the wrong category please let us know.

Steps to resolve:

  • Click Report a problem at the bottom of the results section and provide us with details as to why you think it’s wrong.

My issue still isn’t resolved, what do I do next?

For more information you can read our Website check feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

  • Account email

  • Child’s name

  • Devices impacted

  • Time of issue

  • Description of the issue