To check if your child’s device has alerts:
Sign in to your online account
Click on Settings in the left hand menu
Click on Devices
Check to see if there are any alerts listed in the Alerts column
Click on the Device Name to see what the alerts are
Click on Find our more to see more information about the alert
Can I get rid of the alerts?
No. The alerts will remain until the condition that caused them is rectified.
What types of devices get alerts?
iOS (Apple), Android, Windows, Mac and Chromebook devices that are protected by Mobile Zone may have alerts.
How do I rectify the alert?
Click on Find out more for help in rectifying the alert.
Why are the alerts important?
The alerts tell you if there is a problem with the device that might impact our ability to protect your child.
TIP: Read our Alerts and Alarms feature guide for more information.