To reinstate Mobile Zone on a Mac complete the following on the device you want Mobile Zone on:

  1. Open a browser (Chrome or Safari) on the device

  2. Go to www.familyzone.com/laptops 

  3. Click Download for Mac

  4. Click on the downloaded file once it’s finished downloading

  5. Double click on the Mobile Zone Installer

  6. Click Open  on the security pop up

  7. Enter the Password for the administrator of the machine

  8. Click OK

  9. Click Next to start the setup process

  10. Click Next to accept the End User Licence Agreement

  11. Click Next to start the installation

  12. Click Finish when the installation process has finished

  13. Click on the Mobile Zone icon in the task bar

  14. Confirm that the device is allocated to your child

  15. Click on the Mobile Zone icon in the task bar

Why do I need to do this?

You’ll need to do this if Mobile Zone has become uninstalled on your child’s Mac computer.

Can my child do this?

If they are an administrator on the machine then they can.

What if it doesn’t come up with my child’s name?

Then you’ll need to log in and follow the prompts to assign the device to your child.

TIP: Read our help guide to find out How to: install Mobile Zone on a Mac.

What password is that?

It’s the password for an administrators account on the device, only administrators can install or remove software.

Why can’t you stop my child from removing the application?

Unfortunately Apple does not allow us that level of control.  You are able to do this by removing your child’s administrator access to the device.

TIP: Read our help guides to find out How to: Add a non-administrator account on Mac and How to: Change an Administrator account to a Standard account on Mac.`

My child’s device is a school managed device, we don’t have admin access, what do I do?

Your child will have to take the device to their school’s IT department.