I can’t see porn or gambling access/blocked in my child’s activity feed

If we track your child accessing or being blocked from accessing porn or gambling sites we flag this in their activity feed.  This will only occur for sites we know are Porn or gambling.  If they are servers that could be porn or gambling but we are not sure, it won’t show in their activity feed.  Also, they may simply not have been to any sites.

Actions to resolve:

• Check the users usage to see if there are any sites (e.g. www.tab.com.au) listed

• Check the device to ensure that it’s filtering

  • iOS (Apple)

  • Android

  • Chromebook

  • Mac

  • Windows

I can’t see apps installed on my child’s iOS device

If your child’s school has an MDM profile on their device Mobile Zone is likely to be installed in Filter Only Mode.  This means we are unable to provide installed apps.

Actions to resolve:

• Check the device to see that it’s working

• Learn more about Filter Only Mode

My issue still isn’t resolved, what do I do next?

For more information you can read our User Activity feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

• Account email

• Child’s name

• Devices impacted

• Time of issue

• Description of the issue