On the device you want to enable the location permissions for:

  1. Open the Family Zone app on your child’s device

  2. Tap on the red banner at the top of the app

  3. Tap on ALLOW under Device Location

  4. Tap on ALLOW on the  Allow Family Zone to access this device’s location? Pop up

  5. Tap on DONE to return to the main screen of the Family Zone app

Can I fix the notification permission remotely?

No, you need to have the device.  However your child should be able to follow these instructions to fix it.

Once I fix it do I have to update my online account?

No, when our system becomes aware that the permissions have been granted we will close the alerts, alarms and To do.

Why doesn’t my child’s Android device look like that?

The look and feel of Android devices is customisable by the manufacturer meaning there are lots of variations, the above is one of these variations.  If you are having trouble understanding what to do in a particular Android version please contact our support team.

Why do you need the location permissions?

We need location permissions if you’ve turned on the Location feature in the Family Zone app.  

TIP: Read our Location feature guides for more information.