On the device you want to enable the permissions for:

  1. Open the Family Zone app on your child’s device

  2. Tap on the red banner at the top of the app

  3. Tap on ALLOW to go to the Family Zone settings

  4. Click Open settings

  5. Tap on Location 

  6. Click on Always

  7. Tap Family Zone at the top of the screen to return to the Family Zone app

Can I fix the notification permission remotely?

No, you need to have the device.  However your child should be able to follow these instructions to fix it.

Once I fix it do I have to update my online account?

No, when our system becomes aware that the permissions have been granted we will close the alerts, alarms and To do.

Why do you need the location permissions?

We need location permissions if you’ve turned on the Location feature in the Family Zone app on your child’s iOS or if your child’s iOS (Apple) device is set up in Filter Only Mode.  

TIP: Read our Location or Filter Only Mode feature guides for more information.