To view snapshots via your online account:

  1. Sign in to your online account 

  2. Click on Insights  in the left hand menu

  3. Click on Snapshots

  4. Select the week you’d like to view from the drop down list

  5. Click on the indicators to view more information

To view snapshots via the Family Zone app installed on the parent's device:

  1. Open the Family Zone app installed on the parent's device 

  2. Click on Snapshots in the bottom menu

  3. Select the week you want to view from the drop down

  4. Click Done

  5. Use the arrows to scroll through any indicators for that week

When do indicators become visible in Snapshots?

They become visible within about 5 minutes of us becoming aware that behaviour has triggered an indicator.

Can I see who generated the indicator?

That depends on the indicator.  If you need to know more information you can always click through to see who generated what, or you can check out the User Activity feed for each user.

TIP: Read our help guide to find out How to: check user activity feed