To reinstate the Family Zone app to protect a child’s device:

  1. Grab the device and open the app store

  2. Type Family Zone in the search bar

  3. Click search 

  4. Click the cloud download icon next to Family Zone Parental Controls

  5. Wait will the app downloads

  6. Click Open

  7. Check that your child’s name shows when you open the app

  8. Tap the red banner at the top of the screen (if it appears)

  9. Click ALLOW for the Notifications permissions

  10. Click Allow on the “Family Zone” Would Like to Send You Notifications pop up 

I get log in details when I open the app, what do I do?

You’ll need to log in using your account username and password and assign the device to your child.

I can’t access the app store, what do I do?

It’s likely the sleep time consequence has been applied and you’ll need to cancel it.  Once it’s cancelled you should have access to the app store

TIP: Read our help guide to find out How to: cancel the sleep time consequence.