To reinstate the Mobile Zone app on an iOS (Apple) device:

  1. Grab the device and open the app store

  2. Type Mobile Zone in the search bar

  3. Select Mobile Zone for child devices

  4. Click the cloud download icon

  5. Wait will the app downloads

  6. Click Open

  7. Check that your child’s name shows when you open the app

I get log in details when I open the app, what do I do?

You’ll need to log in using your account username and password and assign the device to your child.

I can’t access the app store, what do I do?

It’s likely the sleep time consequence has been applied and you’ll need to cancel it.  Once it’s cancelled you should have access to the app store

TIP: Read our help guide to find out How to: cancel the sleep time consequence.