On the device you want to enable the permissions for:

  1. Open the Mobile Zone app

  2. Tap on the red banner at the top of the app

  3. Tap on Notifications to go to the Mobile Zone settings

  4. Tap on Notifications 

  5. Toggle the Allow Notifications switch

  6. Tap Mobile Zone at the top of the screen to return to the Mobile Zone app

  7. Tap Done

Can I fix the notification permission remotely?

No, you need to have the device.  However your child should be able to follow these instructions to fix it.

Why can’t I see the notifications in the settings?

There is an issue with iOS that sometimes prevents apps from setting notification permissions.  If this occurs you’ll need to remove the Mobile Zone app and reinstall it.

TIP: Read our help guide to find out How to: reinstate the Mobile Zone for iOS app.

Once I fix it do I have to update my online account?

No, when our system becomes aware that the permissions have been granted we will close the alerts, alarms and To dos.

Why doesn’t my child’s device look like that?

You may need to update the operating system on your device.  Please contact Apple for assistance on upgrading the devices operating system.