To re-enable Connect On Demand

  1. Open the settings app on the device you want to re-enable Connect on demand for

  2. Go to General

  3. Go to VPN

  4. Click on the icon on the right of the Family Zone VPN

  5. Toggle the Connect On Demand toggle to green

Connect on Demand is enabled, but I don’t see the VPN symbol?

Connect on Demand will only activate the VPN when it isn’t connected to a registered Safe Network. Therefore, if you are connected to the Home Zone Wifi network, no VPN symbol will be displayed on your mobile device.

TIP: Read our help guides to find out How to: check safe WiFi networks in Family Zone on a child's device or our Safe WiFi feature Guide.

What if it already shows as on?

This means we may have been able to successfully deploy the VPN settings remotely turning Connect on Demand back on.  You should check the device is being filtered correctly before giving it back to your child.

TIP: Read our help guide to find out How to: check device filtering for an iOS (Apple) device.

Why doesn’t my child’s device look like that?

You may need to update the operating system on your device.  Please contact Apple for assistance on upgrading the devices operating system.