To ensure that your child remains protected we monitor certain aspects of protected devices including internet activity, installed apps, device permissions and the status of required components.  When we notice that something isn’t right with a device, we let you know so that you can take action.

We keep you informed a number of ways:

  • Red Alerts that allow you to track behaviours

  • To dos that let you know what you need to do to fix something

  • Alarms on devices and users to advise you what issues are outstanding

  • Emails and push notifications to let you know there is a problem

Why can children bypass your settings?

Apple and Android only allow us limited control over devices and there are some things they don’t allow us to lock this down. We would if we could.  What we are able to do is monitor and attempt to auto-fix however we need to let you know if a pattern of activity happens.

What is a Red Alert?

Red Alerts are high priority notifications we send you when we identify there is a problem with a monitored component. They relate to activity which is likely to compromise your controls. 

What is an Alert?

Alerts are notifications we send you relating to things that you may wish to know or act on.

I regularly get the same Alert. What can I do?

If you are constantly getting the same Alert, you may wish to set a “Consequence”.  

It may also be because the controls are too strict or that they wish to do improper things.  Talk to your child and find out what they are trying to access and adjust controls accordingly.

TIP: Read our help guides to find out How to: manage consequences or our Alerts and Consequences feature guide.

What might I get Alerts for?

You might get alerts for:

  • Apps installed

  • Permissions on iOS (Apple) or Android devices that are not granted or revoked

  • Family Zone App being uninstalled from your child’s device

  • New Devices connecting to your Home Zone Box

  • Devices not seen in 14 days

What is a To do?

Where we detect something that requires you to take some action e.g. reinstalling our app, we’ll create a To do and notify you. 

To dos are created in the To do section of your account. They will remain open until the issue is corrected or you close it.

You can mute some To dos so you don’t receive them for certain periods of time (or forever), others you can turn off.

TIP: Read our To dos feature guide for more information.

What is an Alarm?

Alarms are red indicators associated with users or devices on your account. Alarms will show if there is a risk associated with their devices. For example if your child has deleted our app.

What might I see alarms for?

You might see alarms for:

  • Hazardous or unsafe Apps installed

  • Permissions on iOS (Apple) or Android devices that are not granted or revoked

  • One of Family Zone’s protection apps being uninstalled from a child’s device

  • Devices not seen in 14 days

TIP: Read our help guide to find out How to: check a device for alerts.

What are Red flags?

Red flags are a record of alerts and red alerts that have been generated for your child’s devices.  It will allow you to see if there is a behavioural trend that you may need to deal with and provides a basis for a conversation with your child.

What Red Flags might I see?

You might see Red Flags for:

  • Devices being tampered with

  • Devices not seen in 14 days

  • Device permissions being violated

  • Hazardous apps found

What is a Notification?

Notifications are communications from us by email, SMS or smart device notifications that you need to know about something.  We will notify you of Red Alerts, To dos or other things you should know about through available communication methods.  

TIP: Download our Zone Manager app onto your smart device so that you can get push notifications when something needs your attention.

What do I do when I get an alert or red alert?

We recommend that you take immediate action to ensure the device remains protected.  The To do associated with the alert or red alert should have more information on what you need to do.

Can I remove Alarms?

Yes, you need to fix what is wrong with the device and the alarm will go away.

Can I remove To dos?

Yes, you can either fix the issue or ignore the To do.

TIP: Read our help guide to find out How to: ignore a To do.

Feature availability

Red Alerts, Alerts and Alarms are available on both Insights and Premium subscriptions.