I’ve entered custom apps and it’s not working

Most likely you’ve entered a site that is already controlled by us. For example, if you wish to control Facebook, you should do this through the category Facebook in Social networks & Games. If in doubt, please reach out.

I’ve added a custom website rule and it’s not working

Description

Steps to resolve:

• Check to see what might be the cause of the issue

  • Check to see if your child should be allowed access to the app 

  • Check they have access to the internet by going to www.familyzone.com  

  • Try to access the apps main website in a browser on the device, if we are blocking you’ll get the block page

  • Check to make sure the correct owner is assigned to the device

  • Borrow the device to an adult profile and see if you have access

  • Check the internet usage for the user to see what is being blocked

• Once you’ve determined if what might be blocking the app you can

  • Quick time change to another access type that may have access

  • Update the website rules for the user to allow or blocked the site

My issue still isn’t resolved, what do I do next?

For more information you can read our Websites feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

• Account email

• Child’s name

• Devices impacted

• Time of issue

• Description of the issue