I’ve entered custom apps and it’s not working
Most likely you’ve entered a site that is already controlled by us. For example, if you wish to control Facebook, you should do this through the category Facebook in Social networks & Games. If in doubt, please reach out.
I’ve added a custom website rule and it’s not working
Steps to resolve:
Check to see what might be the cause of the issue
Check they have access to the internet by going to www.familyzone.com
Try to access the apps main website in a browser on the device, if we are blocking you’ll get the block page
Once you’ve determined if what might be blocking the app you can
My issue still isn’t resolved, what do I do next?
For more information you can read our Websites feature guide. It has a number of FAQs and links to how to guides that may help you with what you need to do.
Alternatively you can contact our support team for help.
Please ensure that you include the following information in your request:
Time of issue
Description of the issue