I’ve entered custom apps and it’s not working

Most likely you’ve entered a site that is already controlled by us. For example, if you wish to control Facebook, you should do this through the category Facebook in Social networks & Games. If in doubt, please reach out.

I’ve added a custom website rule and it’s not working

Description

Steps to resolve:

My issue still isn’t resolved, what do I do next?

For more information you can read our Websites feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

  • Account email

  • Child’s name

  • Devices impacted

  • Time of issue

  • Description of the issue