To check device restrictions on an Android or iOS (Apple) device:

  1. Open the Family Zone App 

  2. Click What’s Blocked

How can I check what should be being applied?

Yes, you can check what should be being applied through your online account or the Family Zone app on a parent device.

TIP: Read our help guide to find out How to: manage device restrictions.

The app on my child’s device doesn’t have “What’s Blocked”, why?

It is likely you’re on an Insights plan and Device Restrictions are not available on Insights.

Can I change the device restrictions on the device?

Not if they’ve been applied through our system.

TIP: Read our help guide to find out How to: manage device restrictions.

What do I do if what it says in my online account doesn’t match the device?

Contact our support team.