My child is unable to use their device’s camera

If your child is unable to use their iOS (Apple) or Android device’s camera it may be because the permission has been revoked.  Usually this will mean that you won’t be able to see the camera app on the device.

Steps to resolve: 

• Check the device belongs to the correct user 

• Check the Device Restriction settings for the device owner

• Check in the Mobile Zone app to see if it’s blocked

• Borrow the device to an adult profile and see if you have access (Note: it may take a few minutes for the camera to come back if it’s blocked

I’ve removed Mobile Zone from my child’s iOS(Apple) device and they still don’t have the camera

Occasionally when a MDM profile is removed from an iOS device it doesn’t undo the restrictions (e.g. hiding the App store or camera) that it had put in place.  To fix this issue we need to install a temporary device management profile to remove the restrictions. 

Actions to resolve

• Contact our support team to get instructions on how to fix this, advise them what version of iOS you have on the device

My issue still isn’t resolved, what do I do next?

For more information you can read our Device Restrictions feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

• Account email

• Child’s name

• Devices impacted

• Time of issue

• Description of the issue