My child is able to see restricted content on YouTube

If YouTube Restrictions are enabled your child shouldn’t be able to view any restricted or unrated content on YouTube.  If they are able to, there may be a problem with the device or your settings.

Steps to resolve:

My child isn’t able to watch any videos on YouTube other than kids videos

With YouTube Restrictions turned on any 18+ or unrated videos are not able to be watched.  A large proportion of videos on YouTube are unrated which limits what your child may be able to see.  You may need to consider relaxing your settings to allow your child to see more videos.

Steps to resolve:

My child is able to watch YouTube videos when they are in sleep time

Most device types (iOS (Apple), Android and Chromebook) should stop YouTube Videos within 5 minutes of your child transitioning to an access period in which they are blocked.  Some of our filtering technologies (e.g. Window & Mac Laptops) are unable to stop YouTube videos once they’ve started, however they should be unable to start new videos.  If you are at all concerned you should check the device.

Steps to resolve:

  • Check the device is being filtered correctly

    • iOS (Apple)

    • Android

    • Mac

    • Windows

    • Chromebook

  • Reload the page and see if the video starts again

My issue still isn’t resolved, what do I do next?

For more information you can read our YouTube Restrictions feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

  • Account email

  • Child’s name

  • Devices impacted

  • Time of issue

  • Description of the issue