To manage SafeSearch via your online account:

  1. Sign in to your online account 

  2. Click on the user whose Internet Filtering Rules you want to manage

  3. Click on the Profile name in their dashboard

  4. Check the age profile is reflected in the first drop down box

  5. Select Search and Streaming media from the second drop down

  6. Click on the different access periods to allow (blue) or block (red)

    1. Google and Bing and

    2. Mature Google and Bing search results

To manage SafeSearch via the Zone Manager app:

  1. Open the Zone Manager app

  2. Click on the user whose internet filtering rules  you want to change

  3. Click Internet filter & rules

  4. Select Search and Streaming media from the second drop down

  5. Click Done

  6. Click on the different access periods to allow (blue) or block (red)

    1. Google and Bing and

    2. Mature Google and Bing search results

What settings do I need to have to SafeSearch to be enabled?

SafeSearch is enabled when Mature Google and Bing search results are blocked (red).

Do I need to save changes?

No. Our system saves the changes as you make them.

How do I know which Age Profile my child is in?

You can see what age profile your child is in from their user dashboard accessed by going Users > Family then clicking on your child.

TIP: Clicking on the profile link will take you straight to the correct age profile for that child.

Should I allow access to “Other Search Engines”?

No, we are unable to control SafeSearch on other search engines which is why they are blocked.

How long does it take for the changes to take effect?

Changes take around 30 seconds to take effect but they can take up to 2 minutes.  

TIP: Some browsers cache data which means you might want to test your changes in an incognito or private browser session.  

Mature Google and Bing search results are blocked but my child can still see inappropriate images when they search, why?

There may be an issue with the content filtering or Safe Search enforcement.

TIP: Read our Safe Search troubleshooting guide for steps on how to fix this or contact our support team.

What times are the different access periods?

The times for the different access periods are set in your child’s routine.

TIP: Read our Calendars and Routines feature guide for more information.