My child can access inappropriate search results and images

If your child is able to view inappropriate search results and images there may be an issue with the device or the internet filtering rules.

Actions to resolve

• Check that the device is being filtered

  • iOS (Apple)

  • Android

  • Mac

  • Windows

  • Chromebook

• Check searches in Private or incognito mode (important if you’ve just changed the settings) and see if inappropriate content is returned

• Check the device belongs to the correct user and reassign if necessary

• Check the SafeSearch settings in your online account

My child still gets results for search terms like “Porn”

Your child is likely to get search results for sites about porn and porn related topics e.g. news articles about porn addiction, however they shouldn’t have results for actual porn sites.  If you are at all concerned please check the device and the settings or contact our support team for help.

Actions to resolve

• Check that the device is being filtered

  • iOS (Apple)

  • Android

  • Mac

  • Windows

  • Chromebook

• Check searches in Private or incognito mode (important if you’ve just changed the settings) and see if inappropriate content is returned

• Check the device belongs to the correct user and reassign if necessary

• Check the SafeSearch settings in your online account

My issue still isn’t resolved, what do I do next?

For more information you can read our SafeSearch feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

• Account email

• Child’s name

• Devices impacted

• Time of issue

• Description of the issue