To change the owner of a device via your online account:

  1. Sign in to your online account 

  2. Click on Settings in the left hand menu

  3. Click on Devices

  4. Locate and select the required device in the list

  5. Click on the device name

  6. Click EDIT next to DEVICE INFORMATION

  7. Select the new Owner from the drop down list

  8. Click SAVE

How long before the changes take effect?

It takes approximately 30 seconds but up to 2 minutes before the device ownership change takes effect.

What happens on the device when I change the owner?

The ownership change will be reflected in the Mobile Zone app (if installed and registered) and home.tools, the internet filtering rules, calendar and routine for the new owner will be applied.

How can I check the device ownership has changed?

You can open the app and refresh or browse to home.tools.

TIP: Read our help guides to find out How to: check who owns a device.

Can I change the owner from the device?

No, however you can complete a Loan from the device.

TIP: Read our help guides to find out How to: Loan (Borrow) a device from the block page or home.tools.

Can my children change the device owner themselves?

Sort of, they are able to borrow the device if you’ve set up a PIN or request a borrow (for you to action remotely) if you haven’t.

TIP: Read our help guides to find out How to: borrow a device with a PINHow to: borrow a device without a PIN or for more information our Devices and Device Sharing feature guide.