To manually change an Age Profile via your online account:

  1. Sign in to your online account 

  2. Click on the user whose age profile you want to change

  3. Click on Settings in the user dashboard

  4. Select the AGE PROFILE you want applied to the user from the drop down list

  5. Click SAVE

To manually change an age profile in the Zone Manager app:

  1. Open the Zone Manager app

  2. Click on the user whose age profile you want to change

  3. Click Edit in the top right

  4. Click on Internet filter age profile

  5. Click on the new age profile

  6. Click Done

How long before the change takes effect?

Age profile changes take around 30 seconds (but up to 2 minutes) to take effect on the internet filtering rules of the user.

Will any customisations I’ve made be moved to the new age profile?

No, you’ll need to make customisations to the new age profile.

What will happen the next time they are supposed to move age profiles?

The next time your child moves across an age profile border they will be moved into the correct age profile.

TIP: REad our help guides to find out How to: manage automatic age profile updates