To manage internet filtering rules via your online account:

  1. Sign in to your online account 

  2. Click on the user whose Internet Filtering Rules you want to manage

  3. Click on the Profile name in their dashboard

  4. Check the age profile is reflected in the first drop down box

  5. Select what you want to control from the second drop down

    1. Web categories

    2. Search and Streaming media

    3. Social Networks and games

  6. Locate the category or app that you want to change the settings for (you can use the search function)

  7. Click on the different access periods to block or allow the category or app (red means blocked)


To manage Internet Filtering Rules via the Family Zone app on a parent device:

  1. Open the Family Zone app on a parent device

  2. Click on the user whose internet filtering rules  you want to change

  3. Click Internet filter & rules

  4. Select what you want to control from the drop down

    1. Web categories

    2. Search and Streaming media

    3. Social Networks and games

  5. Click Done

  6. Locate the category or app that you want to change the settings for (you can use the search function)

  7. Click on the different access periods to block or allow the category or app (red means blocked)

Do I need to save changes?

No. Our system saves the changes as you make them.

How long before the change takes effect?

Internet filtering rule changes take around 30 seconds (but up to 2 minutes) to take effect on the user’s device.

TIP: Some browsers cache data which means you might want to test your changes in an incognito or private browser session. 

How do I know which Age Profile my child is in?

You can see what age profile your child is in from their user dashboard accessed by going Users > Family then clicking on your child.

TIP: Clicking on the profile link will take you straight to the correct age profile for that child.

How do I know what category a website belongs to?

You can use our handy website check function in your online account.

TIP: Read our help guide to find out How to: check a site’s web category.

Can I have different rules for different children?

If they are in different Age Profiles, yes.  However the Age Profiles set the content filtering rules for all users associated with that profile.

What do the different symbols mean?

The symbols represent the different access periods for your child’s routine

Play

School

Study

Sleep

What times are the different access periods?

The times for the different access periods are set in your child’s routine.

TIP: To learn more about access periods and routines, read our Calendars and Routines feature guide.

Can I block specific social media applications like fortnite, snapchat or instagram?

Yes, you’ll find the most popular social media apps and games in the social media and games section where you’re able to control access to some specific apps.  If it’s not listed, try blocking “Other Socal” or “Other Games”.

If school time is set by my child’s school can I change the school time policy?

You can, however it won’t affect how your child is filtered during school time.

TIP: To learn more about school time filtering ready our School Community feature guide.

I’ve changed the policy but it doesn’t seem to be taking effect, what do I do?

There could be an issue with the device set up.  You should follow our guide for troubleshooting Content Filtering or contact our support team for help.