Our world-first cyber safety expert program brings professional advice into your home. You have access to predefined rules which can be applied or easily modified to suit your Family’s needs. 

Cyber Expert profiles take the guesswork out of setting your child’s internet filtering rules, calendar and routines.  

Who and what are Cyber Experts?

Cyber Experts are our renowned team of child psychologists, educators and law enforcement professionals whom are specialists in the online world and its impact on our children.

Our Cyber Experts are available to you for free, offering you advice, insights and ongoing support as you and your family navigate the digital world.

TIP: Read our Cyber Experts feature guide for more information on the services they offer.

What are Cyber Expert Profiles?

Cyber Expert Profiles are pre-configured sets of rules for what websites and apps can be accessed by certain age profiles. These are defined in Age Profile Controls which you get access to when you sign up with us.

Profiles are set in these age profiles:

  • Kids (0-8 years old)

  • Children (9-12 years old) 

  • Juniors (Junior High & Middle School ie 13-15 years old)

  • Seniors (Senior High School ie 16-17 years old)

  • Young Adults (18-21 years old)

  • Adults (21+ years old)

  • Guest (applied to unknown devices connecting to your Home Network)

  • Safety Net (applied in your Home Network in addition to the personal settings of users known to us)

Cyber Expert Profiles are shared within your Family. So all family members assigned that age profiles will have the same policies applied to them.

How often do Cyber Experts update them?

Everyday. We and our Cyber Experts constantly strive to make these better and more relevant.

Are my children automatically moved to older profiles?

Yes.  Your children are automatically moved up profiles on their birthday if applicable.  For example, when they turn 13 they are moved from the Children to the Juniors profile.  

TIP: Read our help guide to find out How to: manage automatic age profile changes.

Can I modify Cyber Expert Profiles?

Yes. You can modify almost all settings.

Remember changes only apply to the specific Age Profile you change (ie not all age profiles in your family). This is important to remember if you change your family member's Age Profile.

TIP: Read our help guide to find out How to: manage internet filtering rules.

How can I modify the Cyber Expert Profiles?

You can modify cyber expert profiles or override them in a number of ways:

Can I change Cyber experts?

Yes, you can change your chosen Cyber Expert at any time.

TIP: Read our help guide to find out How to: change cyber expert.

Why are adults assigned age profiles?

Because many parents want to manage their online access. Also, our filtering technology does provide some detection and blocking of high-risk websites (eg viruses).

Can I put my child on a profile that differs from their age?

Yes.  You’re able to manually select an age profile.

TIP: Read our help guide to find out How to: manually change an Age Profile.

Can I suggest changes to profile settings?

Yes, we encourage feedback. Contact our support team with your suggestion.

Do I need to use a Cyber Expert provided profile?

Yes. However you are able to customise the profiles.

TIP: Read our help guide to find out How to: manage internet filtering rules.

Feature Availability 

Cyber Expert profiles are for content filtering and are only available with Premium subscriptions.