To turn off or on filtering during a particular access period via your online account:

  1. Sign in to your online account

  2. Click on the user who you want to manage filtering for

  3. Click Settings

  4. Under MOBILE ZONE FILTERING toggle the access periods you want to turn filtering off or on for (blue means on, grey means off)

When does the routine change take effect?

Changes will take about 30 seconds (sometimes up to 2 minutes) to take effect.

Do I need to save my changes?

No, changes are automatically saved.

What happens during the access period where Mobile Zone filtering is turned off?

Mobile Zone will shut down and no traffic will be passed through on systems.  No traffic will be monitored or blocked.

I can’t change the school access period, why?

This is because your child is enrolled in and linked with a partner school, it should show which school at the top of their calendar.  You are unable to filtering during school time as it’s a requirement of the school for devices to be filteredl. You are able to override it should you need to take your child out of school time.

TIP: For more information read our School Community feature guide

What device types are affected?

All devices (Mac, Windows and Chromebook Laptops and iOS (Apple) and Android phones and tables) that have Mobile Zone installed and registered against that user will be affected

What happens if I connect the device to a Home Zone box?

Normal filtering will occur for that user during that time period.

What times are the different access periods applied for?

The different time periods are applied as per the users routine.

TIP: Read our help guides to find out How to: change a routine or more about our Calendars and Routines features.