To remove a Safe Wifi network through your online account:

  1. Sign in to your online account

  2. Click on Settings 

  3. Click on Family Zone 

  4. Under the heading Safe Networks click Other Safe Networks 

  5. Click the cross icon next to the network you want removed

What happens when a Safe WiFi network is removed?

The next time your child connects to that network then the Mobile Zone will not turn off and they will be filtered as per their normal internet rules.

What is an SSID?

The SSID is the name of the WiFi that you see when connecting to a network.

When will my children’s devices no longer have the Safe WiFi network?

Your children’s devices will have the Safe WiFi removed the next time they check in, for laptops that’s every 5 minutes when they are turned on, for mobiles it’s every 2 - 5 minutes.

TIP: Devices must have access to the internet in order to check in, you can read our help guides to find out How to: check safe WiFi networks in Family Zone installed on a child's device.