To update your PIN or password through your online account:
Log into your online account
Click on your name in the top right of the screen
Click on My account in the drop down list
Click Edit next to Password to change your password
Enter your current password in the Old password field
Enter your new password in the New password field
Click SAVE to save your new password
Click Edit next to Quick Access PIN to change your PIN
Enter your new 4 digit PIN in the New PIN field
Enter your password in the Enter your password field
Click SAVE
To change your PIN or password through the Family Zone app installed on a parent’s device:
Open the Family Zone app installed on a parent’s device
Click on Settings
Click Change password
Enter your new password in the New password field
Enter your new password again in the New password confirmation field
Click Change in the top right of the screen
Click OK on the Your password was changed pop up
Click Change PIN
Enter your new 4 digit PIN
Click Done in the top right of the screen
Click OK on the You PIN was changed pop up
Do I have to change both my PIN and password?
No, you can only change one. Simply skip the one you don’t want to change.
Can I reset the password of other users on the account?
No. They will need to reset your password
Can Support change my password?
No. For security reasons we are not able to change your password for you.
When should I start using the new PIN and password?
Immediately. The old PIN and password will no longer work.
What if I can’t remember my password?
You should follow the Forgot Password process.
TIP: Read our help guides to find out How to: reset a forgotten password.