To add a new user via your online account:

  1. Log into your online account

  2. Click on Add user +

  3. Fill in the users details

    1. First Name

    2. Surname

    3. Date of Birth (Month, Day, Year)

  4. Select if you want us to auto assign the age group profile or the age group profile you want to add the user on

  5. Select the box under Give user parent access

  6. Enter in the users email address

  7. Enter a 4 digit PIN in the Quick Access PIN field if you want the user to be able to borrow devices

  8. Click ADD USER

An email will be sent to the users email address with their PIN and password for logging into their account.

To add a new user via the Zone Manager app:

  1. Open the Zone manager app

  2. Click on CHILDREN + at the top of the screen

  3. Enter their First name

  4. Enter their Last name

  5. Enter their Email address

  6. Toggle the Allow device borrowing using PIN switch if you want to allow this

    1. Enter in the 4 digit PIN

    2. Click Done at the top right of the screen

  7. Click Done at the top right of the screen

An email will be sent to the users email address with their PIN and password for logging into their account.

To update an existing user to a parent user via your online account:

  1. Log into your online account

  2. Click on the user you want to update

  3. Click on Account

  4. Click on GIVE PARENT ACCESS

  5. Enter in their email address

  6. Click SAVE

  7. Click OK on the Changes Saved pop up

An email will be sent to the users email address with their PIN and password for logging into their account.

Does a parent user have to be a parent?

No, you can make anyone a parent user.  If you have an older child who looks after younger children, a relative or a regular babysitter, you may want to set them up as parent users to help manage your child’s internet.

Can users change their PIN and password?

Yes, they can log into their online account and update their PIN and password at any time.

TIP: Read our hep guides to find out How to: update your PIN or password.

Are users with parent access tracked?

We don’t track the internet usage of any user who is over the age of 18 when they are added to the system, if the parent use is over the age of 18 they won’t be tracked.  This can be changed at any time.

TIP: Read our help guides to find out How to: Manage tracking for users.

Why do parent users need an Age Profile?

All users in our system have an Age Profile, this is so that we can apply rules when they borrow devices or have devices assigned to them.

TIP: Read our Devices and Device Sharing feature guide for more information.

What can parent users do?

They can do the same as the primary account holder on the account so you should be careful who you give access to.  

Will they get reports and notifications?

Yes, all email alerts for an account will be sent to every user with parent access.

Why do you need an email address?

The email address becomes the users login to the account.

Can additional parent users log into the Zone Manager app?

Yes. They should download it and put it on their phone.

Can you remove parent access from a user?

Yes.

TIP: Read our help guide to find out How to: remove parent access.