To accept the change primary parent invitation:

  1. Log into your online account

  2. Click on To do

  3. Click on the Change primary parent invitation tile

  4. Click ACCEPT

Once you’ve accepted you’ll be made the primary parent of that user.

What does it mean to be the primary parent?

It means you have more control over the user and how they are managed in our systems.  

TIP: Read our Shared Parenting feature guide for more information.

Can I reject the invitation?


Does the other parent get notified when I accept the invitation?

No notification is sent when you accept the invitation, however they may notice some changes in their portal as what they are able to do to the user will change.