To change the primary parent of a user:

  1. Sign in to your online account

  2. Select the relevant User

  3. Go to Settings

  4. Go to Shared Parenting

  5. Click change the primary parent

  6. Select the new primary parent from the drop down on the Change primary parent pop up

  7. Click INVITE

  8. Click OK on the Invitation sent pop up

Once submitted, the other parent will be notified.

Please note: Parents are free to transfer the primary role to any registered shared parent at anytime.

How is the other parent notified?

The parent you are transferring ownership to will be notified by email and a To do will be created in their online account.

When does the ownership transfer?

Ownership of the user transfers as soon as the parent ownership is being transferred to accepts ownership.

TIP: Read our help guides to find out How to: accept change primary parent invitation.

Can I cancel the change primary parent request?


What if they reject or ignore the request to change the primary parent?

The shared parenting arrangement will remain in place.  You can request it again by following the steps above.