To check who owns a device via the Family Zone app installed on a parent’s device:

  1. Open the Family Zone app on the parent’s device

  2. Click on Settings 

  3. Click on View devices

  4. Locate and select the required device in the list

  5. Click on the device name

To check who owns a device via your online account:

  1. Sign in to your online account 

  2. Click on Settings in the left hand menu

  3. Click on Devices

  4. Locate and select the required device in the list

  5. Click on the device name

To check who owns a device via the Family Zone app installed on a child’s device

  1. Open the Family Zone app on the child’s device

Note, the Family Zone app should automatically refresh and get the most up to date owner.

To check who owns a device via home.tools

  1. Open a browser window on the device

  2. Navigate to home.tools in the browser

  3. Click on More Info

Does it show if the device is being borrowed in the devices list?

No, it only shows this on the device details page which is why you need to open it to ensure you know who owns the device right now.

What if they show different owners?

Refresh the apps and block page and if they stay different, contact our support team.