To check who owns a device via the Family Zone app installed on a parent’s device:
Open the Family Zone app on the parent’s device
Click on Settings
Click on View devices
Locate and select the required device in the list
Click on the device name
To check who owns a device via your online account:
Sign in to your online account
Click on Settings in the left hand menu
Click on Devices
Locate and select the required device in the list
Click on the device name
To check who owns a device via the Family Zone app installed on a child’s device
Open the Family Zone app on the child’s device
Note, the Family Zone app should automatically refresh and get the most up to date owner.
To check who owns a device via home.tools
Open a browser window on the device
Navigate to home.tools in the browser
Click on More Info
Does it show if the device is being borrowed in the devices list?
No, it only shows this on the device details page which is why you need to open it to ensure you know who owns the device right now.
What if they show different owners?
Refresh the apps and block page and if they stay different, contact our support team.