To approve a borrow request:

  1. Sign into your online account or open the Family Zone app installed on your parent’s device

  2. Click on To to

  3. Identify the relevant To Do and click on it to open if in your online account

  4. Click the ALLOW button

  5. Select the time that you’d like the borrow to be for

The device ownership will change to the new user for the period you selected.

NOTE: If you swipe on the push notification, you’ll be taken directly to the To-do.

How long does it take to take effect?

It takes approximately 30 seconds after a PIN has been entered or borrow approved for the request to be processed.

Does the child get notified that the request has been approved?

No, you’ll need to tell them somehow.

How long does the borrow last?

Borrows completed with a PIN last 60 minutes. Those approved through the parent’s online account can be set for 15, 30, 60 minutes or until the end of the day.

Can you extend the time of the borrow?

No, you’ll need to complete another borrow when the initial one expires.

Can kids do borrows themselves?

Yes, you can set them up with a device borrowing PIN and they can borrow devices whenever they want.

TIP: Read our help guide to find out How to: change users a PIN for device sharing.

Can I make a borrow permanent? 

Sort of, you can change the device owner.

TIP: Read our help guide to find out How to: change device owner.

I have a notification but there is no To do in my account, why not?

If you have a notification and there is no To do in your account any more then:

  • Another person with parental access to your account may have actioned or ignored it, or

  • The request may have expired (borrow requests expire at midnight)