To remove devices from your account via your online account:

  1. Sign in to your online account 

  2. Click on Settings 

  3. Click on Devices 

  4. Click on the device you wish to remove

  5. Click REMOVE PROTECTION (if you’ve not installed one of Family Zone’s protection apps this option won’t be there)

  6. Click YES, DISABLE on the Stop Protecting pop up

  7. Click on Remove from my Zone (for guest devices) or REMOVE DEVICE (for family devices)

  8. Click YES, REMOVE on the Remove device from family pop up

To remove devices from your account via the Family Zone app installed on a parent device:

  1. Open the Family Zone app installed on your parent device

  2. Click on Settings Settings 

  3. Click on View Devices

  4. Click on the device you wish to remove

  5. Click REMOVE FAMILY ZONE (if you’ve not installed Family Zone this option won’t be there)

  6. Click Yes on the Remove? pop up

  7. Click on Remove from my Zone (for guest devices) or DELETE DEVICE (for family devices)

  8. Click Yes on the Delete? pop up

Will cancelling FamilyZone free up an entitlement and allow me to activate another device?

Yes.

Do I need to cancel Family Zone before uninstalling from the device?

Yes, however if you haven’t you should still remove it from your online account.

Will removing the device from my account uninstall Family Zone’s protection app from the device?

No, you will still have to uninstall the Family Zone protection app from the device.

Will cancelling the device from my account cancel my account and stop payments coming out?

No, you will need to also cancel your subscription.

TIP: Read our help guides to find out How to: cancel your subscription.

What are “Unknown devices” and why should I remove them?

Unknown devices are devices that have connected to your Home Zone box and you have not yet allocated them to a user.  If they’ve connected to the Filtered network on your box, they will have the Guest Policy applied.

TIP: Read our Home Networking feature guide or our Content Filtering feature guide for more information.