There are changes on my account that I didn’t make

Changes can be made to your account by anyone who has either the PIN number or password of a parent user.  Occasionally kids guess the PIN or password of a parent and use that to make changes to their access.

Steps to resolve:

• Change the PIN number of all parents on the account

• Change the passwords of all parents on the account

My issue still isn’t resolved, what do I do next?

For more information you can read our Users and Parent Access feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

• Account email

• User’s name

• Time of issue

• Description of the issue