I’ve opted out of School Community and my child’s calendar is all rest days.

This sometimes occurs if you have opted out of School Community and your child is linked to a partner school.

Steps to resolve:

  1. Opt back in school community

  2. Check School Days are back in Calendar for affected users

  3. On selected users settings, remove School listed

  4. Opt the Zone out of SCP

  5. Re-add the students to the school 

  6. Check the calendar is correct

My account is opted into School Community but my school is saying that they can’t see my account

It should say “School time is managed by School Name” on the users dashboard, if it doesn’t then the student isn’t linked to the school correctly.

Steps to resolve:

I’ve opted into School Community and my child’s calendar is still showing as school days when it’s the holidays

If your child’s calendar is showing that it is being managed by a school then the school will be managing what are school days and what are rest days.

Steps to resolve:

  • Contact the school advising them that the school calendar doesn’t appear to be updated for your child’s year group

  • Override the school days by changing day type or adding in the holidays yourself.

My issue still isn’t resolved, what do I do next?

For more information you can read our School Community feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternatively you can contact our support team for help.  

Please ensure that you include the following information in your request:

  • Account email

  • Child’s name

  • Time of issue

  • Description of the issue