My device won’t return to its original owner

The device should be loaned to the temporary owner for 60 minutes if completed without an access request or for the duration set when approving an access request.

Steps to resolve:

  • Check your online account or Zone Manager app to make sure that the device ownership has returned to the correct owner

  • Browse to home.tools on the device to see who the current owner

  • Disconnect the device from the internet (e.g. turn on flight mode) and reconnect it

  • If the device has Mobile Zone installed, open the app to refresh the details and see who the current owner is

My issue still isn’t resolved, what do I do next?

For more information you can read our Devices & Device sharing feature guide.  It has a number of FAQs and links to how to guides that may help you with what you need to do.

Alternative you can contact our support team for help.  

Please ensure that you include the following information in your request:

  • Account email

  • Device name

  • Device owner’s name

  • The name of any users the device is being borrowed to

  • Screenshots of any error messages

  • What you are trying to do

  • What the issue is you are experiencing