My device won’t return to its original owner
The device should be loaned to the temporary owner for 60 minutes if completed without an access request or for the duration set when approving an access request.
Steps to resolve:
Browse to home.tools on the device to see who the current owner
Disconnect the device from the internet (e.g. turn on flight mode) and reconnect it
Reboot the device
If the device has Mobile Zone installed, open the app to refresh the details and see who the current owner is
My issue still isn’t resolved, what do I do next?
For more information you can read our Devices & Device sharing feature guide. It has a number of FAQs and links to how to guides that may help you with what you need to do.
Alternatively you can contact our support team for help.
Please ensure that you include the following information in your request:
Device owner’s name
The name of any users the device is being borrowed to
Screenshots of any error messages
What you are trying to do
What the issue is you are experiencing