It doesn’t show the current location of my child’s device
This could be because:
Switched Off: The device may be switched off
No internet: The device may not have access to the internet
Not set up: You may not yet have enabled Location through the Mobile Zone App on the device
Location permission disabled: Your child may have disabled the location services permission for Mobile Zone (through the device’s settings)
Old Apps: You need to have our latest versions of our Apps.
Timing: The device may be taking a while to respond with its location
Actions to resolve:
Refresh the location screen a couple of times, it may take a few minutes or a few tries to retrieve the most up to date location
Check to make sure that Location is set up on your child’s device
Update your child’s app to the latest Mobile Zone Version
Make sure the device is turned on and connected to the internet with data
I can’t see the location option in my Zone Manager app
The Location feature is only available in the most recent versions of the Zone Manager app.
Actions to resolve:
Update the Zone Manager app on your phone
My issue still isn’t resolved, what do I do next?
For more information you can read our Location feature guide. It has a number of FAQs and links to how to guides that may help you with what you need to do.
Alternatively you can contact our support team for help.
Please ensure that you include the following information in your request:
Account email
Child’s name
Devices impacted
Time of issue
Description of the issue