Introduction

Find the location of both iOS and Android devices.

Family Zone allows you to view the current or last known  location of your family’s iOS and Android smartphones and tablets from the Zone Manager app or online portal.

Frequently asked questions

Can I activate Location without accessing the device?

No,  Location can only be activated by enabling it on the device.

Can I activate Location when I register a new device?

Yes, you can activate Location as part of the registration process of a new device.  Please view our iOS and Android activation videos to see how.

Why can’t I see the Location option on my child’s Mobile Zone app?

You may be running an older version of Mobile Zone. Please ensure you’ve updated to the latest version.

Can children deactivate Location on their own smartphones?

Sort of. To disable Family Zone Location a parent PIN is required.  However, device users may disable location services permission for Mobile Zone via device settings. If they do, you will be notified.

Can I disable Location without accessing the device?

No,  Location can only be disabled by accessing Mobile Zone on the physical device.

Will turning off Location automatically revoke the location services permission for Mobile Zone?

No,  you will need to go into the device settings and revoke the location services permission manually.

Why can’t I see a current location for my children’s devices?

We may not be able to get the current location of your children’s devices if they are turned off or don’t have internet access. 

Why can’t I see the Location option on my Zone Manager app?

You may be running an older version of Mobile Zone. Please ensure you’ve updated to the latest version.

How does Location work?

Location works by requesting location information from tracked (smart) devices. These requests are made when you open the location screen in your web account or through the Zone Manager App.  If a device does not report it, then we present its last known location.

How accurate is the device location?

The location is as accurate as the device’s own location functionality allows.  

How much data does Location use?

When a device’s location data is sent into our servers, it only uses a small amount of data (eg., less data than posting a single Tweet). This is done on a request basis, so the more times you request location the more data it will use.

Can I see where my child has been?

Sort of. You can see the current or last recorded location of your child’s devices.

Can someone locate my children’s devices  without my knowledge? 

No, Location is an opt-in solution. Your child’s device location is only available to users on your account to whom you’ve given Parent Access.

I’ve previously allowed the location permission. Will my child’s location be shared now?

No, you’ll need to  enable the Location feature in the Mobile Zone app on your child’s device in order for this to happen. 

Can my children see my device’s location?

No.  Children can’t see your devices location through their app.

Can I see the location of my child’s Mac or Windows laptop or Chromebook?

No, Location only works on iOS and Android smartphones and tablets.

My children’s Apple (iOS) device is telling me I have to turn location services on even though I don’t want location tracked. Why?

If your children’s school has its own MDM, you’ll need to install Mobile Zone for iOS in Filter Only mode.  We require location services when a device is in Filter Only mode.  For more information, please check out our solution.

If I have location services turned on but Location turned off, will Family Zone get location data?

No, the app will only send location data to our servers if you have the Location feature turned on.

How is my child’s device location data protected?

Location data is stored and protected in accordance with our Privacy Policy.


Supporting Solutions

Feature Guide: Location

Troubleshooting: Location | Current device location not showing

How to: find your children’s devices with Location

How to: disable Location

How to: enable Location

How to: Check Zone Manager Version on iOS

How to: Update Zone Manager on an iOS device

How to: Check Mobile Zone version on Android

How to: Update Zone Manager on Android

How to: Check Mobile Zone version on Android

How to: Update Mobile Zone on Android

How to: Check Mobile Zone version on iOS

How to: Update Mobile Zone on iOS device