Family Zone allows you to view the current or last known  location of your family’s iOS and Android smartphones and tablets from the Zone Manager app or online portal.

What is Location?

Location uses the Location Service features of iOS (Apple) and Android to locate devices. 

Location works by requesting location information from tracked (smart) devices. We look up the location when you browse to view it and present the last known location if the device doesn’t respond.

TIP: Read our help guide to find out How to: enable Location.

Can I activate Location without accessing the device?

No,  Location can only be activated by enabling it on the device.

TIP: Read our help guide to find out How to: enable Location..

Can children deactivate Location on their smartphones?


Device users may disable the location services permission for our Mobile Zone App through the settings on their device. If they do so you will be notified by an Alert.

You can (or ask your children) re-enable location by opening up the Mobile Zone App on their device. If the location permission is not granted a red banner will display “There is an issue with permissions on this device, and it may not be protected.  Tap to fix.” Simply tap on this banner and follow the prompts to re-enable location. 

Make sure you select “Always Allow”.

Can I disable Location without accessing the device?

No,  Location can only be disabled by accessing Mobile Zone on the physical device.

TIP: Read our help guide to find out How to: disable Location.

Will turning off Location automatically revoke the location services permission for the Mobile Zone App?


How accurate is the device location?

The location is as accurate as the device’s own location functionality allows.  

How much data does Location use?

When a device’s location data is sent into our servers, it only uses a small amount of data (eg., about the same as posting a single Tweet). This is done on a request basis, so the more times you request location the more data it will use.

Can I see where my child has been?

Currently you can see the current or last recorded location of your child’s devices.

Can someone locate my children’s devices  without my knowledge? 

No, Location is an opt-in solution. Your child’s device location is only available to users on your account to whom you’ve given Parent Access.

What happens if I change my child’s device? Do I need to set it up again?

Yes. Location needs to be enabled on the device through the Mobile Zone App. 

TIP: Read our help guide to find out How to: enable Location.

Can my children see my device’s location?


Can I see the location of my child’s Mac or Windows laptop or Chromebook?

No, Location only works on iOS and Android smartphones and tablets.

My children’s school provided iOS (Apple) device is telling me I have to turn location services. Why?

This is likely because your children’s school uses a technology called MDM. You should speak to your school. 

TIP: Read our Filter Only Mode feature guide for more information.

If I have location services on the device turned on but Location (in the Mobile Zone App) turned off, will location data be captured?

No. They both must be on.

How is my child’s device location data protected?

Location data is stored and protected in accordance with our Privacy Policy.

What settings are required to Location to work?

For Location to work, we require the following on the device that you want to track:

  • The Mobile Zone App must be updated to the latest version

  • The Location feature in Mobile Zone must be (by opening the App with a Parent PIN)

  • The Location services permission (in the device’s settings menu) must be granted for Mobile Zone 

  • The device must have internet access (and data)

(for Apple devices) Apple Services must not be blocked for the User (Settings > Controls > Advanced)

Feature Availability 

Location is available on both Insights and Premium subscriptions. 

This feature requires:

  • Smartphones or tablets running Android version 4.4 or iOS version 9 or higher. 

  • Mobile Zone for Android v2.0.2  or iOS v 2.1.0  or greater installed and registered with the Location feature turned on.

Location is not compatible with Windows or Mac laptops or Chromebooks.