To locate your child’s device through your online account:
Log into your online account
Click the refresh icon in the top right to get updated location
Click on the device name to see a specific device on the map
User the map controls to zoom in, out or move the map around
To location your child’s device via the Family Zone app installed on the parent's device:
Open the Family Zone app installed on the parent's device
Click on the user whose device you want to locate
Click on the Location quick display
Click the refresh icon to get updated location
Click Devices in the top right corner
Click on a specific device to see it’s location
Why is the location old?
Sometimes it takes a while for an updated location to come through from the device, try refreshing a couple of times.
TIP: Try our Location troubleshooting steps if you’re still unable to get an up to date location.