Solution Guide: FZ ONE Phone

FZ ONE is a mobile phone built in consultation with major retailers and cyber safety experts to suit the needs and desires of parents, schools and children.

For children: FZ ONE supports one of the latest versions of Android (Oreo) and is a high specification, high quality and great looking device. There are no functional compromises or limitations on features, apps, social networks or gaming.

For parents: FZ ONE has Family Zone deeply embedded into the operating system - it is incredibly simple to set up, highly secure and cyber safe. But in addition, as a fully featured Android device, parents can add family, social and gaming apps and can leverage all of Google’s services and functions.

For schools: FZ ONE supports Family Zone’s innovative School Community features. Schools can have confidence that FZ ONE devices are compliant with school cyber safety policies.

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  • Built in parental controls: 

    • Block adult content and unsafe Google & YouTube search results 

    • Restrict social media access 

    • Automatically schedule screen time

    • View family usage reports and alerts

  • Ultra compact design with 5.5’’ HD + display with 18:9 aspect ratio perfect for univisium content, multitasking and “social mode” in camera for instant preview and quick sharing

  • Fingerprint recognition to unlock the phone 

  • Use different fingerprints to launch different apps from lockscreen

  • One tap to capture selfie via fingerprint scanner

  • 3000mAh long life battery

  • Rear Camera 13Mp with flash, Front Camera 5Mp with Flash

  • Quad Core CPU

  • Supports Android Oreo 8

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FZ One will always protect your child’s device

Mobile Zone for Android is baked into the FZ One, ensuring that the device is always protected. Unlike other Android devices, Mobile Zone can not be uninstalled.

Zone Manager (the Parent app) shouldn’t be installed on the FZ One 

The FZ One is specially designed for children- to manage your child’s device, install the Zone Manager app on parental devices. 

Compatible with other Family Zone Services

FZ One seamlessly works with any Home Zone Box and on-campus School Zone filtering 

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How do we sell FZ ONE to families?

Available online for Australian customers directly through the Family Zone website

How does it protect kids?

FZ One sends all internet traffic to Family Zone servers to be categorised and filtered.

What is the warranty on the FZ ONE?

The FZ One has a 24-month warranty. 

What do I do if my FZ ONE is faulty?

If purchased directly from FZ - Please contact customer support and quote your account details.

If purchased from Woolworths Mobile, please contact Woolworths support or take the phone back to the store it was purchased from for a replacement/refund.

Can my children get around the FZ ONE?

No, the Mobile Zone app cannot be uninstalled on FZ ONE

Does Mobile Zone come pre installed on purchased devices?



When does the customer’s account get created?

As part of the FZ One setup/startup wizard

How long does it take the customer to get a FZ ONE when it’s been ordered online?

Typically 5-10 business days

How are the devices sent to the customer?

Delivered via Australian courier, a tracking number will be emailed to you once the FZ ONE has been ordered and shipped

Who do I contact if they don’t receive the Phone?

Please contact customer support and quote your tracking number.

Why is there a subscription after I have paid for a FZ One?

Parental control features require a Family Zone subscription. After 12 months, continue to a paid subscription, revert to a free parental monitoring service, or unsubscribe and use as an unfiltered device..

Who does a customer contact when they have a dispute with Woolworths Mobile?

The customer should contact Woolworths Mobile If there are concerns about Woolworths Mobile or its related services

Website -

To register a complaint or to provide feedback contact Woolworths Customer Care 

1300 10 1234 option 5 (normal charges apply).

The Australian Contact Centre is open 8am to 7pm (AEST/AEDT) Monday to Friday,  10am to 4pm (AEST/AEDT) on Saturdays and Sundays. The Contact Centre is closed on National Public Holidays.

Alternatively contact Woolworth Mobile via one of the following options.


Woolworths Mobile, 1 Woolworths Way, Bella Vista NSW 2153


Call us on 1300 793 417. Please refer to our website for opening times.

For non-English speakers please contact the TIS (Translating and Interpreting Service) on 131 450.

How do I block apps that work offline?

Mobile Zone has a feature that blocks offline apps during sleep time. This feature can be enabled by going to Cyber Safety settings > Advanced. 

Please note, the feature isn’t instant and there is approximately a 5 minute delay before apps are blocked.

What is the 60 day money back guarantee?

We’re confident you’ll love the FZ ONE. But if you don’t, no dramas. You can return it within 60 days for a full refund. To receive the money back guarantee, the FZ ONE must be returned in a saleable condition, including its original packaging. If you’d like to return your FZ ONE please complete this form and our customer service team will be in touch with next steps;