Device not being Filtered

Currently, there are no internet restrictions from Family Zone for this device.


My device should be filtered by a Home Zone Box

If your device is connected to the Home Zone Box and is not being filtered: 


Check that you are connected to the Home Zone WiFi network

If you have connected to a different WiFi network, reconnect to the Home Zone network and forget the previous WiFi network.

I am connected to the Unfiltered WiFi Network

This WiFi is unfiltered, therefore, only recommended for adults and mature guests to use. 


My WiFi network is missing and I see an open network called ‘FamilyZoneSetup’

  • Login Online
  • Home Network > WiFi
  • Update WiFi settings if required and then select Save
  • You should see you WiFi network broadcasting within two minutes


My device should be filtered by Mobile Zone

I have an Apple iOS Device

Check if the VPN is connected by checking if at the top of your device there is a VPN symbol 


I have an Android Device

Check if the VPN is connected by checking the top of your device to ensure there is a VPN symbol (it looks like a key) 

  • If the VPN symbol is present, browse to home.tools
  • If the VPN symbol is not present, reboot the device and then open the Mobile Zone app to check that all permissions have been granted.


I have a Windows Device

From the system tray click on the Mobile Zone for Windows icon.

Click on Request a Change button to reach the home.tools webpage.


I have a Apple Mac Device

From the system tray click on the Mobile Zone for Mac icon.

 


Click on Request a Change button to reach the home.tools webpage.


I have a Chromebook Device

From the system tray click on the Mobile Zone for Chromebook icon.

Click on Request a Change button to reach the home.tools webpage.