Deactivate Mobile Zone from within the App

  • Open the Mobile Zone App

  • Select the settings cog in the top right-hand corner

  • Enter the Parent Pin

  • Select Remove Controller then select Remove

  • The Mobile Zone App will now be deactivated

Generate Activation Key

  • Sign in to your Account

  • Go to: My zone > Devices > Add Device

  • Select: Generate Key

Reactivate Mobile Zone App

  • Open the Mobile Zone App

  • Enter the activation key that we recently generated

  • Select a family member then press Activate

  • Tap Ok, then Safari will open

  • Tap Allow, then settings will open

  • Follow all pop-up installation instructions

  • After about 30 seconds, your device will receive a notification advising that Mobile Zone has successfully installed