What is Bulk Account Creation?

Put simply,  Bulk Account Creation (BAC) is the process of creating accounts for parents. Using a few basic details (provided by the school) Family Zone creates the account, then emails parents a link to a short verification process.


Why should schools create accounts in bulk?

Bulk Account Creation makes it even easier for parents to sign up to their Family Zone account and assists schools to enhance engagement.


What data is required for Family Zone to complete a Bulk Account Creation?

In order to create bulk accounts we need the following information:

  • Guardian Information (mandatory for each parent)

    • First Name

    • Last Name

    • Email address

  • Student information (mandatory for each student in the family)

    • First Name

    • Last Name

    • Date of Birth
       

Why does Family Zone need the parents’ email addresses?

Parents’ email addresses are required to provision the account and email the account set-up link.


Why does Family Zone need students’ date of birth?

Our Bulk Account Creation requires the absolute minimum information from the school; however, the student DOB is an important element of PII (personally identifiable information) and it is essential that it be correct.  


How does Family Zone protect the data supplied?

Please be assured that Family Zone takes privacy and security seriously. All data collected will be kept in strictest confidence in accordance with our Privacy and Customer Detail & Security Policy.


What’s the best way to obtain this data and forward it to Family Zone?

Please download and complete our handy template and forward to engagement@familyzone.com.


What happens after the data is received?

The parent will receive an activation email with instructions and a link to set up their account.


Can I customise the activation email?

No, the activation email is a system-generated email that cannot be customised.  However, we can work with you to create a customised introduction email with more information if required.


Can we schedule the emails to go out at a specific time?

We will attempt to accommodate your request as long as it is within Western Australian standard working hours.


Why does Family Zone need External ID & samAccountName?

This data is optional.  Family Zone can link your School Zone appliance to its database to allow the school to view apps on students’ mobile devices.  


Why does Family Zone need the WiFi MAC?

This data is optional.  If a school is rolling out Mobile Zone for Windows or Mac and knows the WiFi MAC address for laptops, we can assign the devices to the account and automatically activate them, making it even simpler for parents.


I have completed and returned my School BAC template. What happens next?

  1. Family Zone will review the data and advise if there are any issues.

  2. Family Zone will load the data on the date agreed with the school.

  3. Guardians will receive an activation email from Family Zone with a link to set up their account.


What happens if there are errors?

Family Zone will review and address any errors that arise during Bulk Account Creation.  Errors will be handled on a case-by-case basis, and parents will be notified of any changes to their accounts.  Family Zone will provide a report of actions taken to address errors.


How does Bulk Account Creation device linking work?

When we create bulk accounts for families, we create a temporary zone which has a temporary device with the WiFi MAC Address attached for the specified user.  

When the Mobile Zone for Windows or Mac software is installed on the device, it checks in with our servers every 5 minutes when connected to the internet.  If the parent has not activated the account, nothing will happen and the device will not be filtered.

Once the account has been activated, the filtering profile will be applied when the device first checks in.


Does the Bulk Account Creation device linking process work with Android and iOS devices?

No, the device linking process only works for Windows and Macs.